Workflow
Why Should a Business Use Workflow?
The Evolution of Workflow Workflow Management consists of the automation of
business procedures or "workflows" during which documents, information or tasks
are passed from one participant to another in a way that is governed by rules or
procedures.
Workflow software products, like
other software technologies, have evolved from diverse origins. While some offerings have
been developed as pure workflow software, many have evolved from image management systems,
document management systems, relational or object database systems, and electronic mail
systems.
Vendors who have developed pure
workflow offerings have invented terms and interfaces, while vendors who have evolved
products from other technologies have often adapted terminology and interfaces. Each
approach offers a variety of strengths from which a user can choose. Adding a standards
based approach allows a user to combine these strengths in one infrastructure.
The Key Benefits of Workflow
Improved efficiency -
automation of many business processes results in the elimination of many unnecessary steps
Better process control -
improved management of business processes achieved through standardizing working methods
and the availability of audit trails
Improved customer service
consistency in the processes leads to greater predictability in levels of response
to customers
Flexibility software
control over processes enables their re-design in line with changing business needs
Business process improvement -
focus on business processes leads to their streamlining and simplification
|